We thank you for choosing us and we are certain you will enjoy your stay at Bonvilla Estate. Unfortunately not everyone treats a holiday property with respect. Accordingly the Terms and conditions for your stay outlined below may appear detailed however are necessary for the occasions when we need to rely upon them.
Rates are as displayed on the Bonvilla Estate Pty Ltd ‘Bonvilla ‘ website. All bookings are subject to availability. You must be at least 18 years of age to book dwellings on our website. Bonvilla Estate does not accept liability for any errors or omissions on our website. We make every effort to ensure all information is accurate. Guests agree that all information given for the booking is true and correct. Credit card details must be the same as the booker. Any alterations and/or extensions to bookings are subject to availability.
All our properties are fully non-smoking properties, this includes the rooms, car parks, gardens, all balconies and all common areas. False activation of the fire alarm will incur a $1,950.00 fee, the current NSW Fire Brigade call out charge and 3rd party administration fee.
Charges will apply for any damage or repair and/or replacement of all or excessive clean. We accept normal wear and tear on the accommodation, if however, there are damages due to, but not limited to, (or excess cleaning required), cigarette burns and marks, damage and stains to soft furnishings, broken crockery and glass or damage by guests etc. we reserve the right to deduct the costs of these from the credit card account holder should this be necessary.
Payment Information
For all bookings, 50% of the tariff plus administration fee, is required as a deposit to confirm the booking and is payable at the time of the booking. Balance of all outstanding monies is due seven (7) days prior to your arrival, with the exception of Christmas bookings (from Boxing Day to end of NSW public school holidays), where the balance is due on or before 1st November.
The credit card used to pay your deposit will be saved and used to process any balance payment owing on the date that this balance is due. You will receive a reminder email seven days prior to your card being charged. This saved card is also used as security during your stay (there is no money held or taken from the card and we would contact you if there were any damage or excess cleaning charges resulting from your stay). Please note there is a transaction fee on all credit card transactions.
As part of your confirmation, you accept the responsibility of;
- a) ensuring the dwelling keys are secure and returned to Bonvilla, in the case that you lose the dwelling keys you are liable for their replacement and the replacement of the dwelling locks.
- b) Further charges for excess cleaning, garbage removal, damage within the dwellings and its lands.
The charges relating to points a) and b) will be taken from the credit card that secured your booking or by a credit card that you may provide.
Check in Times and Key Collection
Check in is from 2pm on the day of your arrival and checkout is at 10am on the date of your departure.
Late departures will incur a $75.00 fee.
Cancellations
If you cancel your accommodation the following applies –
- Bookings cancelled at least 90 days prior to “Guest” arrival date is refundable less a cancellation fee of $100.00.
- Booking cancelled less than 90 days from “Guest” arrival date are non refundable . If any guest has booked direct with Bonvilla, and request a refund for a booking arrival date inside 90 days, we do not refund but can transfer booking dates.
- If you shorten your stay, the unused portion of your rental is not refundable.
- Any Bookings made via an OTA, for example, Stayz, Booking.com, Airbnb or other booking provider will be subject to the OTA Terms and Conditions.If you cancel any booking made through Stayz, Booking.com, Airbnb or other booking provider you may be required to pay further fees to those providers pursuant to their cancellation policy.
- Any costs imposed by any other provider are in addition to any costs imposed by Bonvilla.
Linen
Bed linen and bath towelling are provided . Toiletries are not provided so please bring your own. Blankets and/or doonas and pillows are supplied . Tea, coffee, sugar, washing powders, soap, shampoo, and other items are generally not supplied .
Use of the Property & Eviction
The Property is to be used strictly as a holiday dwelling by the Guests and the number of occupants must not exceed the maximum set by Bonvilla. The Property is not to be used for any other purpose or by any greater number of occupants. The use of the Property for a function, party or other like gathering is strictly prohibited. If you use the Property for a function, party or other like gathering:
(a) Your stay at the Property will be terminated;
(b) All Guests and other occupants of the Property will be removed from it by our Security Contractors and local Police (if required);
(c) All monies paid will be forfeited. In addition, the Guest agrees to pay for the cost of the Security Contractors.
Number of occupants and vehicles
The Property is equipped for a specific number of Guests. No additional mattresses, tents or caravans, or more cars than the Property accommodates are allowed. If a Property is reported to be overcrowded the tenants will be asked to vacate with no refund made.
Parking of vehicles should only be parked in spaces provided with the Property. Any additional vehicles MUST NOT be parked in any other space or parked on nature strips outside of the Property.
Property Description
Bonvilla describe the premises, position and furnishings to the best of their ability and in good faith. Images of the Property in any brochure or on any website are to be taken as a general indication of the appearance of the Property, for example it is possible that furniture has been replaced or moved. No responsibility or refunds for minor or non-material differences will be accepted. In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from Bonvilla to compensate or discount.
Pets
Pets are not permitted in the property.We may require the termination of your stay without compensation if you arrive with a Pet and do not remove it from the Property. Any additional cleaning costs will be charged or deducted from the security deposit.
Cleaning and Garbage
Garbage bins are provided . Please ensure that all garbage is removed from your Property and placed in bins provided. If you leave excess garbage in the dwelling or on its land you will be required to pay additional cleaning and garbage fees. These fees will be taken from your credit card you provided when booking the property.
Security and Break Ins
All Guests are responsible for keeping the Property secure during their stay and will be responsible for any theft or damage to the Owners Property due to neglect in this area. It is important to ensure all windows and doors are closed and locked prior to departing the Property.
Discounts
In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from Bonvilla to compensate or discount.
Indemnity
No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond Bonvillas control. No responsibility is taken for Guests personal Property left on or near the premises. It is strongly recommended that Guests take out personal Property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
Damage and Breakages
All Guests are responsible for any loss or damage arising from accidental breakages or other damage to the Property during their stay, including any additional cleaning, removal of excess garbage, repairs or replacement of items in the Property . Please respect the Owner’s Property and do not move furniture around. A fee may be charged should this occur.
Liability
Bonvilla is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Lost Keys
If keys containing the Property address are lost the Guest will be responsible for the changing of the locks and the cutting of 6 new sets of keys. Likewise, the replacement cost of any lost remotes, tags or fobs will be charged to the Guest. The keys are your responsibility so please take care of them.
Lock Outs
Should a Guest lock themselves out of their property during office hours, they may contact Bonvilla who will make every reasonable endeavour to provide spare keys at no cost. Considerable wait times may occur outside of business hours.
Lost Property
If requested, we will endeavour to recover and return items of value inadvertently left at the Property but take absolutely no responsibility for their recovery or return. Postage, packaging and the cost of sending out a staff member to search for the item will need to be paid in advance; Items found and delivered to us by the Property cleaners will be held for claiming for a maximum of 2 weeks and if not claimed will be disposed of.
Unnecessary Call Outs
Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you. Common examples include not correctly operating televisions, ovens and washing machines.
Governing Law & GST
The Law of NSW governs your use and occupation of the Property during this reservation. All amounts indicated in this section include GST. bonvilla acts as the Agent for the Owner, and as such no GST is charged in relation to the supply of accommodation. Accommodation services are provided for and on behalf of the Owner of the Property as residential accommodation with the Agent acting as Letting Agent. The supply is input taxed in accordance with the ATO’s GST ruling 2000/20 sections 51 to 61.
Third Party Websites
If you have booked through a third-party website the terms and conditions prescribed on that booking channel will override the conditions set out above.